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    Challenge We Solved -- Customer Loyalty

 

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Customer Experience
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Problem

Telecom firm that provided outsourced telecom services to SMB companies had high customer churn, negatively impacting the bottom line.

Solution

Strategic Marketing Solutions evaluated & improved the existing customer experience and customer service processes. We conducted satisfaction surveys, uncovered loyalty motivators, and developed quality and satisfaction programs along with improving the customer touch experiences.

Result

Our client achieved and maintained a customer retention rate of 98.7%.

 
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July 2, 2017   GETTING IT RIGHT - THE FIRST TIME
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