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  Sample Customer Service and Customer Experience Projects

 















  • Identified and prioritized problems with account service delivery for subsequent corrective actions
  • Identified customer-product-company interactions that created a lasting positive emotional impact for customers, increasing loyalty
  • Created Customer Summit experience where the client's customers bonded with the client support team solidly, establishing a more secure and enduring customer-client relationship (and revenue stream)
  • Established and managed performance standards measurements for customer service and operations for a service provider
  • Developed service policies, procedures and training
  • Directed the service implementation of new product rollouts
  • Produced monthly reporting and analysis of service operations results
 
 
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